What Information We Collect

When you interact with Yzxem Bylox, we gather different types of information depending on how you use our services.

Information You Give Us Directly

This includes what you share when creating an account or contacting us:

• Your name and email address
• Phone number if you choose to provide it
• Learning preferences and progress through our terminology courses
• Payment information when you enroll in paid programs
• Any messages you send through our contact forms or support channels

Information We Collect Automatically

Like most websites, we gather some technical information to keep things running smoothly:

• Your IP address and general location (city level, not your exact address)
• Browser type and device information
• Pages you visit and how long you spend on them
• Referring websites and search terms that brought you here
• Course completion rates and quiz performance

Cookies and Similar Technologies

We use cookies—small files stored on your device—to remember your preferences and track your learning progress. You can disable cookies in your browser, but some features might not work as well.

How We Use Your Information

We're not in the business of selling data. Here's what we actually do with the information we collect.

Providing and Improving Our Services

Your information helps us deliver a better learning experience. We use it to track your progress through investment terminology courses, recommend relevant content, and personalize your dashboard. When you're struggling with a particular concept, we might suggest additional resources.

Communication

We'll send you updates about your account, course announcements, and occasional educational content that matches your interests. You can opt out of marketing emails anytime—just click the unsubscribe link. We'll still send important account-related messages though.

Analytics and Platform Improvement

We analyze how people use our platform to figure out what's working and what needs fixing. If everyone's dropping off at the same lesson, we know something's wrong. This data is aggregated—we're looking at patterns, not individual behavior.

Who We Share Information With

We keep your data close, but there are a few situations where we need to share limited information with others.

Service Providers

We work with companies that help us run the platform—payment processors, email services, and hosting providers. They only get the information they need to do their job, and they're contractually required to protect it. We vet these partners carefully.

Legal Requirements

Sometimes we're legally obligated to disclose information—court orders, investigations, that sort of thing. We'll only share what's legally required and will notify you when possible, unless we're prohibited from doing so.

Business Transfers

If Yzxem Bylox is acquired or merged with another company, your information would be part of that transfer. Any new owner would still be bound by this privacy policy until they provide you with a new one.

What we don't do: We don't sell your personal information to advertisers or data brokers. We don't share your learning progress with employers or financial institutions. Your educational journey is your business.

Your Rights Under Canadian Law

PIPEDA gives you several rights regarding your personal information. Here's what you can do and how to do it.

Access Your Information

You can request a copy of all the personal information we have about you. We'll provide it in a readable format within 30 days. There's no charge for reasonable requests, though we might charge a small fee for extensive or repeated requests.

Correct Inaccurate Information

Spotted an error in your profile or account details? You can update most information directly through your account settings. For anything else, contact us and we'll fix it promptly.

Delete Your Information

You can ask us to delete your account and associated data. We'll do so within 30 days, though we might need to keep some information for legal compliance—tax records, for example, or records of transactions. We'll tell you what we need to keep and why.

Withdraw Consent

You can withdraw your consent for us to use your information at any time. Keep in mind this might mean we can't provide certain services anymore. You can't withdraw consent for information we need to process for legal reasons or to fulfill a contract.

How We Protect Your Information

Security isn't just a checkbox for us. Here's what we do to keep your data safe.

Technical Safeguards

We use industry-standard encryption for data in transit and at rest. Your password is hashed—even we can't see it. Our servers are protected by firewalls and regular security audits. We keep software updated and patch vulnerabilities quickly.

Organizational Measures

Only employees who need access to your information to do their jobs can see it. They're trained on privacy practices and bound by confidentiality agreements. We conduct regular security training and have incident response procedures in place.

What You Can Do

Use a strong, unique password for your Yzxem Bylox account. Enable two-factor authentication if you're concerned about security. Don't share your login credentials. Log out on shared devices.

No system is perfectly secure—if we experience a data breach that affects you, we'll notify you promptly and explain what happened, what was compromised, and what we're doing about it.

Data Retention

We don't keep your information forever. Here's our approach to how long we hold onto different types of data.

Active accounts: We keep your information as long as your account is active. This includes learning progress, preferences, and account details.

Inactive accounts: If you haven't logged in for 36 months, we'll send you a reminder. After 48 months of inactivity, we'll delete your account and most associated data.

Financial records: Canadian tax law requires us to keep transaction records for seven years. After that, they're deleted.

Support communications: We keep support emails and chat logs for two years to help resolve any ongoing issues and improve our service.

Analytics data: Aggregated, anonymized usage data is kept indefinitely since it can't be traced back to you.

International Data Transfers

Our servers are located in Canada, and we primarily work with Canadian service providers. However, some of our tools and services—like email platforms or payment processors—might store data outside Canada.

When your information leaves Canada, we ensure it's protected by appropriate safeguards. This might include standard contractual clauses, privacy certifications, or other mechanisms approved under PIPEDA.

If you're accessing our platform from outside Canada, your information will be transferred to and processed in Canada under Canadian privacy laws, which may differ from those in your jurisdiction.

Children's Privacy

Yzxem Bylox is designed for adult learners interested in investment terminology. We don't knowingly collect information from anyone under 16 years of age.

If we discover we've inadvertently collected information from someone under 16, we'll delete it immediately. Parents or guardians who believe we might have information about their child should contact us right away.

Changes to This Policy

We update this policy occasionally as our practices evolve or laws change. When we make significant changes, we'll notify you by email and post a prominent notice on the platform.

The "Last Updated" date at the top tells you when the most recent changes were made. We encourage you to review this policy periodically, especially if it's been a while since you last checked.

Continuing to use Yzxem Bylox after changes take effect means you accept the updated policy. If you don't agree with changes, you can close your account—we'd hate to see you go, but we respect your decision.

Third-Party Links

Our platform occasionally links to external resources—financial news sites, terminology references, or related educational content. We're not responsible for the privacy practices of these third-party websites.

When you click an external link, you're leaving our platform and entering a site with its own privacy policy. We encourage you to read their policies before providing any personal information.